Sales Support Administrator

The Company

Instem provides advanced and best-in-class IT solutions to the global health and life sciences community which improves the productivity of their processes in the discovery and development of new drugs, therapies and products.

As a member of the Global Sales Support organization, reporting to the Sr. Direct of Global Customer Management and based in our Conshohocken, PA office, this individual will be responsible for facilitating the formal completion of the sales order bookings process (order entry) via NetSuite and This individual will work closely with Sales, Project Management and Finance to ensure that all orders are properly booked in NetSuite in a timely manner. The Sales Support Administrator will also perform some basic office administration / management functions.

You will be involved with these tasks on a daily basis:

  • Become NetSuite functional expert
  • Become functional expert
  • Order Bookings Process
  • Pull opportunity data from, solicit input from reps and project managers to facilitate the creation of the “booking form”
  • Liaise with project managers, finance, and sales team
  • Enter bookings into NetSuite (accurately and timely)
  • Co-ordinate with Finance staff members to review NetSuite data on a weekly basis
  • Annual Fee Renewal Process
  • Work closely with Sr. Director of Global Customer Management to support the “Annual Fee” renewal process
  • Maintain “Annual Fee” renewal log in NetSuite
  • Liaise with sales team at renewal time to ensure renewal is accepted by customer
  • Office Administration
  • Basic office management duties including but not limited to: office support including phones, mail distribution, supplies, etc.

To succeed in this role, you will require the following skills: 

  • experience beneficial, but not required
  • NetSuite or other ERP system experience beneficial, but not required
  • Microsoft Office (Word; Excel; PowerPoint; OneNote)
  •  2-3 years in a similar role or relevant experience beneficial, but not required 

  • Highest standards of accuracy, precision and analysis; highly organized.

  • Excellent verbal and written communication skills

  • Results-oriented

  • Highly driven / self-directed

Salary & Benefits

  • Excellent Starting Salary
  • ​15 days paid vacation increasing by one day a year up to 20 days, plus 1 extra day after 10 years' service 

  • 10 Bank holidays​ 

  • 8 paid sick days

  • Medical/Vision insurance (dependents optional) – both in-Philadelphia-metro area & out-of-area options available​ 

  • Health Advocacy Program - help dealing with health insurance

  • Nationwide Dental insurance (dependants optional)

  • 401(k) retirement plan

  • Life insurance: death-in-service benefit of 3 x annual salary

  • Short term disability cover

  • Long term disability cover

  • US Vacation Buy-and-Sell Policy


Apply today and learn more about how along with us, you can help our customers bring life enhancing products to market faster.

For the more than 400 clients around the world, we are supplying breakthrough technology and services that help them efficiently access, capture, manage and enrich a wide array of data while generating new insight to advance their mission.

The successful candidate can expect a competitive starting salary, excellent benefits and regular performance and pay reviews designed to reward potential. Further to this, the company prides itself in employee training and the successful candidate can expect to participate in relevant training schemes concerning our market and products.


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