Client Services Project Manager

Excellent Opportunity for a Client Services Project Manager


Location:               Conshohocken US / Office based

Term:                    Permanent

Salary:                   Excellent competitive salary


Instem provides advanced and best-in-class IT solutions to the global health and life sciences community which improves the productivity of their processes in the discovery and development of new drugs, therapies and products.

 An exciting opportunity with this dynamic and fast-growing business awaits the right candidate. This is a busy, high-volume but friendly environment that will suit an organised person with a great eye for detail and plenty of team spirit. 


The Role

We are seeking an energetic and self-sufficient client services project manager who will be responsible for managing one or more client service/internal projects utilising resources from across all areas of the business. Project objectives will be identified in the early stages of an allocated project but as a minimum you will conform to a high quality, on time and to budget expectation.

A client services project manager at Instem; also liaises with other project managers, operations leads, and departmental managers in order to assess business issues and priorities across multiple projects.


Tasks associated with the role


•      Management of projects within the companies defined project management methodology.

•      Contribution to the companies’ project management methodology on an on-going basis.

•      Pro-active in identifying and promoting the implementation of process improvements to increase efficiency and effectiveness when running projects.

•      Management of issues, risks and changes in a structured, pro-active manner.

•      Responsibility for budgeting of the project.

•      Creation and maintenance of project plans for the project.

•      Provide stakeholders with regular and appropriate information on the progress of projects that enables them to carry out their own tasks successfully.

•      Responsibility for conformance to quality procedures ad end of month procedures .within the projects including the production of relevant documentation.

•      Management of sub-contracts and third parties working on projects.

•      Liaison with Operations Team Leaders on allocation of work and resources to that team.

•      Creative and resourceful in solving problems with the procurement of resources (training, equipment and staff) to enable projects to deliver on time.

•      Overall responsibility for the project objectives using resource from appropriate departments.

•      Ensure delivery of a working solution conformant with related product standards.

•      Management and co-ordination of project related estimates.


•      Interaction required with Sales department staff for order review and handoff of projects.

•      Responsible for creating the Statement of Work (SOW) for each client services project assigned in a timely manner.



Skills, Knowledge and Experience


•      Good project management technical skills.

•      Good project management soft skills such as communication, negotiation, and accountability.

•      Good understanding of a software implementation work package and life cycle and its associated challenges.

•      Awareness of the importance of quality requirements on projects.

•      Strong leadership and motivational qualities

•      Good communication, negotiation and organisation skills

•      Proven track record of effectively working within a team

 The Package:


•       Excellent Starting Salary

•       Hours of work: 40 hours per week

•       401(k) Retirement plan

•       Short & long term disability cover

•       Private group medical/ dental & vision insurance

•       Life Assurance

•       Opportunities for career progression

•       On -going Training



Apply today and learn more about how along with us, you can help our customers bring life enhancing products to market faster.

For the more than 400 clients around the world, we are supplying breakthrough technology and services that help them efficiently access, capture, manage and enrich a wide array of data while generating new insight to advance their mission.


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